Every connection
Each connection Proxara makes, which way it goes, what crosses it and when, and the connections it never makes.
Updated 2026-10-31
Every connection Proxara makes is listed here. The app makes the first group with nothing from the lender. The second group starts only when a lender connects its systems, each through an account or consent the lender’s administrators give, scoped to the officers who use it.
Connections the app makes
| Connection | Direction | What crosses it | When |
|---|---|---|---|
| The phone line (Telnyx) | Events in, each signed by Telnyx and no more than five minutes old; commands out | Each person’s words as they’re said and the call’s events; the commands that ring the app, join the call and start or stop the words | Every call through the app |
| The officer’s iPhone | Both ways, over HTTPS, signed in with a code sent to the officer’s work email | Their calls, their keep answers and settings. A Social Security number or date of birth only behind Face ID. | As they use the app |
| The reading model (Azure OpenAI) | Outbound, to Microsoft’s US data zone | A kept call’s words, and what they settled | Each kept call |
| Email (Azure Communication Services) | Outbound, from send.proxara.ai | Sign-in codes, links and each kept call’s details, never a Social Security number or date of birth | Each sign-in and kept call |
| Apple’s notification service | Outbound | Who a call was with, and a voicemail’s first sentence if it holds no number or date | Each call the officer is asked about |
| Monday | Outbound, on the officer’s own sign-in or token, sealed | Each lead’s name, phone, email, status, purpose, credit score, who sent them, call-back date and notes. Never a Social Security number or date of birth. | Only if the officer connects it |
Connections a connected install adds
| Connection | Direction | What crosses it | When |
|---|---|---|---|
| Azure speech to text | From the phone line, with the install’s own key | Each person’s audio in and their words out. Nothing is kept. | Every call heard |
| Encompass | Outbound, as a Proxara user the lender’s administrator creates, whose persona limits what it can write | The application’s fields in; credit, DU or LP and the Loan Estimate ordered on the officer’s yes; the loan’s milestones and conditions read | Each application |
| The CRM (Total Expert) | Outbound, through partner access the lender switches on | The lead, who sent it, the notes and the tasks | Each call with a new borrower |
| Microsoft 365 | Outbound, with administrator consent scoped to the officers’ group | The officer’s calendar and contacts, and mail sent in the officer’s name after their yes | As the work needs it |
| Microsoft Teams | Both ways, through Proxara’s app, which the Teams administrator installs | One question at a time to the officer, and the officer’s answer, taken only when Teams has signed it | Each question |
| The borrower app | Outbound, with a key the lender’s administrator issues | Document requests and the borrower’s consent to credit | After the officer’s yes |
| Microsoft Entra ID | Outbound | The officer’s sign-in on a question page, and Microsoft’s public keys to check it | When a page is opened |
| Twilio | Outbound, only where the company has no Teams | A text to the officer naming the borrower and the question, with a link. The figures stay behind the officer’s sign-in. | Each question |
Connections it never makes
| Connection | What crosses it |
|---|---|
| A recording of a call | Nothing. Proxara never asks the phone line to record, and no audio reaches Proxara. |
| A person never heard | Nothing. Calls with the people the officer chose connect with nothing turned into words. |
| Training a model | Nothing. Proxara sends no borrower data to train any model. |
| The credit vendor | Proxara never holds the credit vendor’s password. In a connected install, credit is ordered through Encompass on the lender’s own accounts. |
| A borrower, as Proxara | Nothing. Borrowers hear from their loan officer, from the officer’s own number and mailbox. Someone who reaches voicemail hears the officer’s own greeting. |
How your team can check
- In the app: the officer’s Connected page shows what is connected, and What Proxara did lists every change, newest first.
- Before an install runs: ask for the Bicep templates and IT’s guide, which lists each grant and what it allows.
- After an install runs: the app’s consents and the officers’ scope are in your own Entra and Exchange; the Proxara user and its persona are in your own Encompass; every write Proxara made to Encompass, the CRM or Outlook is recorded with what was there before, and the record for any loan is yours on request.