Questions

Questions

Proxara asks for a fact only when no document, report or loan file settles it. The loan officer gets one task in the loan for everything open, reworded as answers come in, and the task opens Proxara at the first question. It asks one thing per screen, with a count (2 of 5), even while the rest of the loan is still being read, and the result is worked out again the moment an answer is saved. Later or Not yet puts one off.

From the loan file

What the loan file already answers (the program, the income on the application, the employers' dates, the application date) is shown once. Looks right confirms it all; Change on one line opens its question, and the answer given replaces the file's. Nothing the file answers is asked again.

Missing documents

Every document the loan still needs is listed together, with what it is for: a current paystub, the W-⁠2s, tax returns with Schedule C, a Social Security award letter. Proxara asks the borrower for them directly, by text or email in the loan officer's name, between 8 a.m. and 9 p.m. where the home is. The borrower sends them from a page on their phone, and each is checked before it joins the loan: a statement too old for the loan, or one with a page missing, goes back to them with the reason. Where the loan needs a letter of explanation, the borrower answers on the same page and signs the letter there. The officer can also add any of it by hand, in one drop.

What the loan is read with

When the loan file does not say, Proxara asks:

• Which program is this loan? DU, LP or FHA, each with the agency it follows.
• Which income counts? Salary, overtime, bonus, commission, self-employed, Social Security.
• When did the current job start? and, where the history needs it, When did the previous job end?
• When was the application taken? and When does the loan close?

A reading to confirm

The reader was unsure of a value. Proxara shows the crop of the page beside what it read. Confirm keeps it; Correct opens a field for what the document shows.

Two documents disagree

Two documents print different values for the same fact. Each stands as a card with its own crop. Use this on the right one, or Neither is right to type the value.

Pages and reports

When the reader is unsure which pages belong together, it asks, for example, "Are these 3 pages one paystub?" Yes, one paystub keeps them; No, fix the pages opens the group to retype it, or to move, remove or add a page. When more than one findings report is in the loan, it asks Which findings are the new ones? before reading the loan's state from it.

A few more

Some loans need a fact only you hold: whether the loan is covered by ability-to-repay, which year's points-and-fees limits apply, when the FHA case number was assigned, whether an FHA loan was run through TOTAL or underwritten manually. Each is asked on its own screen, the same way.

What an answer does

• It is recorded as a revision of the result, with what changed and who answered.
• The income, the checks and the options are worked out again from it.
• The earlier reading stays in the history, under Loan file.